Everyone with a disability can expect to receive quality goods and services. This covers support too. This page is about some of the rights you have and the organisations who protect those rights and provide you with help if something is wrong.
The NDIS was a great leap forward for Australia because it recognised that people with disabilities have the right to expect good services. It doesn’t matter whether what a service is and whether that service is related to disability or not. Whether it is painting your house, washing the car, wiring a plug, or providing support for disability, your rights are preserved, and you have the right to be served well.
In the world before the NDIS, the power was sometimes in the hand of providers. They could take that money and provide little in return. But the NDIS is all about choice and control. As a participant, you have the right to choose whoever you want to provide services. Just like how you can decide which shops you visit, you can, at last, choose which providers you allow to support you. It’s all about you, and remember, nobody knows you like you do!
The Australian Competition and Consumer Commission see this as so important that they have worked on producing information about how the rights of people with disabilities are protected by law. If you have any queries, if you need help with service you have received and want to make things better, then talk to us. We will help. And if you choose to work with us, then we will spend more time with you in supporting you to uphold your rights.
Remember, disability is important, and is being recognised better and better. 1 in 5 Australians has a disability of some kind. The Convention on the Rights of People with Disabilities is a long title for a very important international agreement. It forms the basis of many countries’ laws to protect the rights of people with disabilities. It is not about treating people as a charitable cause but about treating them as full and equal members of society. This covers them to have full equality under the law with any other person in society.
New Zealand played an important role in negotiating the Convention, which defines people with disabilities as “those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others.”